Car rental minimum duration is 24 hours for daily rentals and 30 days for monthly rentals.
ISSUES AND NOT INCLUDED IN THE PRICE:
The mileage usage right is limited to 3300 km with the maximum limit of 30 days. The mileage fee varies on a group basis, and you can get detailed information from our reservation center or our offices. Fuel, Personal Accident Assurance, Mini Damage Assurance, Voluntary Liability Assurance, One-Way Fee, Delivery / Receipt Fee (between 0-26 km) according to office availability, Baby Seat, Navigation, Bridge and Highway Crossing with Additional Driver Device-Card Usage Fee is calculated separately. The delivery of the vehicles to the customer is done with the fair fuel policy (return at the level you bought) with fuel. For vehicles returned with missing or empty tank fuel, the fuel difference will be charged together with the service fee. The mileage right for monthly rentals is limited to 3000 km. The mileage fee varies on a group basis. You can get detailed information from our reservation center or our offices.
For delays of up to 1 hours in the return of vehicles, for each hour of the rental price applied in the contract, delays of up to 3 hours in the return of the vehicles, 1/3 of the rental price applied in the contract for each hour, and 1 day rental price for delays exceeding 3 hours.
In case of additional hour service, 1-3 hours package will be priced as 30% of the 1-day rental price, 3-5 hours package will be priced as 50% of the rental price of 1 day, 1/3 of the rental price, and 1 day rent for delays exceeding 3 hours. In case of additional hours of service, the 1-3 hour package will be priced at 30% of the 1-day rental fee, and the 3-5-hour package as 50% of the 1-day rental fee.
The total rental amount and security deposit are collected at the beginning of the rental with the credit card of the person who rented the vehicle. In the M, D, J, E, P, L and K vehicle groups, double credit cards belonging to different banks must be presented. The lease agreement is arranged according to the laws and practices opened during the lease. Malatya car rental Rental Conditions apply for leases to be made. The difference in the invoice amount that may occur at the end of the rental is collected or refunded at the rental point. The credit card holder must be present at the time of rental. It is not possible to rent with someone else’s credit card. In addition to the rental fee, a certain amount of deposit is collected from the credit card presented by the customer according to the brand and model of the vehicle to be rented. For this reason, it is necessary to have a limit availability (equal to the total cost of rent and deposit). The amount collected as a deposit is paid at the end of the rental, if any, for additional services, guarantees, missing fuel, damage, penalty, etc. The costs that are not included in the reservation will be returned to the same card after deducting them. Deposit refunds are reflected on your credit card within 7-21 business days after the refund is processed due to the internal communication of the bank.
The phrase Online Prepay / Instant Payment indicates that you can pay your rental fee and the additional services you choose online, immediately. Online booking page; whether the reservation is confirmed or not; It does not replace the car rental agreement. For 3D security, it is not mandatory for the card holder and the reservation owner to be the same person during online payment, but the reservation owner must present a credit card belonging to him and the deposit must be processed.
If Malatya Oto cannot provide the rental service due to reasons related to it, it will refund the entire amount previously paid by the customer. For leases made from Malatya Rent a Car offices, the amount of prepaid reservations is limited to the amounts written on the Prepaid Reservation Forms.
Pre-Paid Reservation forms provide additional services and guarantees that our customers may request at the beginning of the rental or during the rental process and fuel, one-way, traffic fines and damage costs (situations where the conditions stated in the lease agreement and the things to be done in the case of theft section are not fulfilled) etc. does not include expenditure costs. For these fees, our customers are required to present their personal credit card during the rental.
During the reflection of the payments made to the credit card of our customers, all kinds of commissions, exchange differences, service fees etc. fees are not the responsibility of Malatya Auto.
If Malatya Oto cannot offer the rental service due to reasons related to it, it will refund the entire amount previously paid by the customer.
The Prepaid Reservation amount includes the car rental fee and the additional services you have received at the time of booking. At the beginning of the lease, you must submit a personal credit card for additional services and possible extras (HGS, fuel, traffic fines, one-way, the conditions stated in the lease agreement, what to do in case of accident and theft, etc.).
Rental cancellation refund conditions for prepaid reservations are listed below.
- Rental day, time, vehicle information, rental office cannot be updated or changed for pre-paid reservations.
- With the prepayment option, the car rental fee and the total amount of the additional products and assurance packages you have selected will be collected at the reservation stage.
- The discount earned through prepaid reservation cannot be combined with any other campaign.
- In a rental made with a prepaid reservation, if the rental period exceeds the time specified in the reservation form, the additional fee will be collected from the credit card submitted by our customer at the beginning of the rental, with a 10% discount on the extension days list prices.
- In prepaid reservations, if the vehicle is returned earlier than the booking return deadline, the unused days of our customers will not be refunded.
- For pre-paid reservations, if the reservation is canceled up to 8 days before the rental start time, the entire rental fee will be refunded by Malatya Oto.
- If the prepaid reservation is less than 8 days before the rental start time, the following conditions will apply.
- If your reservation is less than 3 days, no refund can be made.
- 30% deduction is applied for 4-7 days reservations.
- 35% deduction is applied for reservations of 8 days or more.
- In pre-paid reservations, the vehicles belonging to our customers will be kept for 2 hours from the pickup time, and our customers will be able to receive their vehicles within these two hours. After 2 hours, the reservation will be automatically canceled by the system and no refund will be made.
- The return process for Prepaid Reservations varies between 7 and 21 working days depending on the bank’s transaction intensity.
- In Pre-Paid Reservations, the Rental Conditions and the following conditions must be met in order to deliver the vehicles to our customers. If the following conditions are not met, the vehicle will not be allocated and the above return conditions apply.
- The payment method for the deposit is only personal credit card and there is no cash payment or debit card application.
- The deposit amount, which varies according to the rental type and vehicle group, must be obtained from the personal credit card. The credit card must contain the name and surname of the person who will make the rental.
- In addition to the rental fee, there must be sufficient limit compliance for the deposit amount to be placed on the credit card.
- The person who will receive the vehicle must present her driver’s license and her own credit card to the Malatya Auto office.
- In order for middle and upper segment leasing to be realized, 2 credit cards belonging to different banks must be presented.
- The writings on the license must be legible and the license must not be worn.
- On your driver’s license, T.C. If he does not write an identity number, T.C. Identity must be presented.
- Foreign drivers are required to present their passport to the office where they will be renting.
Our products and services that you can purchase in addition to your car rental are as follows. You can find information about fees and details from our reservation center and branches.
- Child Seat and Booster
- Navigation
- Delivery and Returns
- Young Driver Service
- Additional Driver Service
In case of an accident, it is obligatory to keep an accident report in accordance with the shape of the accident without changing the location of the vehicle and to apply to the nearest police or gendarmerie units to obtain accident, theft and alcohol detection reports and to inform the Full Support Line at 0850 650 08 44, which serves 24/7. In case the vehicle is stolen, it is obligatory to apply to the nearest police or gendarmerie station and inform the Full Support Line on 0850 650 08 44, which serves 24/7. Otherwise, all guarantees purchased will be deemed invalid and all damages incurred will be collected from the tenant, including the material and moral losses given to third parties. In case the vehicle breaks down or if support is needed for any reason, it is necessary to provide assistance from the phone 0850 650 08 44, which is available 24/7. – Please make sure that the vehicle delivery and receipt form is filled and mutually signed at the beginning of the rental and during the return. Please call the office you rent or our Reservation Center to prolong, inform / change the return time and date. – In case of an accident, breakdown of the vehicle or any need for support during the rental, the Full Support Line on 0850 650 08 44 should be called. In case of maintenance mileage, please call our Full Support Line so that you can continue your journey safely.
